Below, you'll find answers to some of the most frequently asked questions we receive from our customers. These questions have been asked by other teachers just like you, and we hope you'll find the answers helpful. If you have any additional questions that aren't covered here, don't hesitate to reach out to us. We're always happy to help!

Email the Support Team

We offer group webinars on a fluctuating schedule which can be access here: or you can Click here to view the full calendar of events. If you’re a new MusicFirst Teacher, we recommend joining a Getting Started Webinar to talk through the basics of getting started and creating your first assignments. Teachers of any experience level can join Office Hours to ask specific questions or address any concerns. Support will be available for an hour at a time, so feel free to come and go within that timeframe.


How do I place an order?
How long is a subscription?
Do you offer a discount for multi-school subscriptions?
Do you offer discounts for multi-year subscriptions?
Can I change or update my subscription after purchase?


What devices is the software compatible with?
How do I register students?
Do you support third-party school rostering and SSO services?
How do I get product support or ask technical questions?